MatchED Support Team

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  • Where can I view my chats?

    To access your chats, simply click on the third button from the top right side of your screen, which is represented by the chat icon. This action will open up the chat window.

  • Where do I manage my notification settings?

    To manage your notifications, please follow these steps: Click on the notification bell icon, then click on the three dots located on the right side of your screen, and finally, select "Manage Noti...

  • Where do I view my notifications?

    You can view your notifications by clicking on the bell icon located in the top right corner of your screen.  

  • What are the different sharing options available and their implications when I create and share a group?

    When configuring the sharing settings for your group, you have several options: 1. Share with All MatchED Community: This option makes your group visible to all users on the platform.2. Local Match...

  • What keywords should I use for my group?

    Including relevant keywords ensures that your group appears in search results when users look for groups similar to yours. It's important to choose clear and accurate keywords to enhance the visibi...

  • Why do I need a location for my group?

    The purpose of setting a location for your group is to enable users in your vicinity to discover and access the offers available through your group, which are/can be specific to their nearby area.

  • Where can I see how many searches I have used?

    To view your search usage on Matched, follow these steps:1. Click on your profile icon located at the top right corner of the screen.2. Select "My Subscriptions."3. Here, you will find the usage pe...

  • What happens when I make a shared resource viewable by my friends?

    By making a shared resource viewable by your friends, you are allowing all your friends on MatchEd to see all of the resources that you have saved. 

  • How do I find a saved resource?

    1) Navigate to the Save Module. 2) Notice the bar at the top that allows you to search your saved resources.  3) Search for the saved resource that you would like to find through a title search or...

  • How do I rate a saved resource?

    To rate a saved resource: 1) Navigate to the Save Module. 2) Go to the "My Saved Resources" section. 3) Click on the resource you would like to rate. This leads you to the resource page where you w...